Privacy Policy

Effective September 18, 2026

This policy covers SimAudience. Contact support@simaudience.com for privacy questions or requests.

Your content remains yours

You retain the rights you hold in your submitted content. We process and store it to provide the service. We do not use your submitted content to train or fine-tune AI models. Our current AI processing provider also states that it does not train or fine-tune models on submitted inputs. This does not mean requests are processed without storage or logging. We will assess any replacement provider against this commitment before routing content to it.

Information we process

We process your email address, authentication and account records, waitlist status, credit balance, login reward dates and email preferences. Authentication providers manage passwords and sign-in links. We also process the messages, questions, audience selections, settings and generated results in your studies. Network and technical information may be processed for delivery, security and abuse prevention. Do not submit credentials, sensitive personal information, or confidential material you are not authorized to share with our service providers.

How studies work

We use deidentified public survey data to build demographic profiles. AI-generated responses are separate from the observed data. We do not attempt to identify survey respondents. Your messages and selected deidentified profile attributes are sent to an AI processor to generate results. This processing is not confined to your browser.

Service providers

The launch integration uses Vercel for hosting and Neon for the database and authentication. The AI processing service receives study inputs required to return responses. Email delivery providers handle authentication, service and opted-in product emails. These providers process data for the functions they supply and may retain operational or security records under their applicable terms. We do not sell personal information or share it for cross-context behavioral advertising. We may disclose information when legally required, to protect the service, or as part of a business transfer with appropriate notice.

Storage and retention

Study inputs and generated results may be stored in our database. Stored study content becomes eligible for automatic deletion after 90 days. Cleanup runs when the service starts and when accounts are accessed. Account, waitlist, credit and abuse-prevention records are retained as needed to administer access, resolve disputes and comply with legal obligations. Authentication providers may retain separate records. Backups and legally required records may persist beyond deletion from active systems. Browser-saved studies and downloaded exports remain on your device until you delete them. Local previews use the configured database. Offline development setups may store records locally.

Cookies and sign-in

Essential cookies identify guest allowances and maintain authenticated sessions. We also keep server-side usage counters and use pseudonymous network identifiers to reduce abuse. Clearing browser data does not delete server records. We use Google Analytics to understand page visits and site usage. It may use analytics cookies and process device, browser and network information. We disable advertising personalization and do not intentionally send study text, email addresses or sign-in tokens to Analytics. Sign-in pages are excluded from our analytics tag.

Email choices

We send necessary sign-in, account and waitlist messages. Product announcements and Pro-plan marketing are optional. You can change your email preference in your account or contact us. Creating an account does not automatically subscribe you to marketing.

Your rights

You may request access, correction, export or deletion by emailing support@simaudience.com. We may need to verify your identity. Depending on where you live, you may also have rights to object to or restrict processing, withdraw consent, or complain to a privacy regulator. We process data to provide the service, protect legitimate operational interests, comply with law and, where required, with your consent.

International processing and security

Service providers may process data outside your country. We use applicable safeguards where required. We take reasonable steps to protect information, but no service can guarantee complete security. The service is intended for adults. Do not submit children’s personal information.

Changes

We will date policy updates and provide additional notice or request consent where required. Material changes will not silently replace our no-training commitment for previously submitted content.